AI Chatbot & Live Chat

A chatbot that actually resolves, and hands you to a person the moment it cannot.

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An agent mid-conversation, talking a customer through an answer

70%

Resolved in chat, no agent

Faster resolution

24/7

Always on

Quick answer

An AI chatbot answers your customers instantly from your own knowledge base and resolves common questions in chat. The moment it needs a person, it hands the conversation to live chat with the full context, so the customer never has to start over or fight a bot.

What is AI Chatbot & Live Chat?

Most chatbots are frustrating. They do not understand the question, they loop, and they make it hard to reach a human. AllAI Chatbot & Live Chat is built to do the opposite. It answers instantly from your own knowledge base and resolves common questions on the spot. When the issue needs a person, or when the customer simply wants one, it hands off to live chat with the whole conversation attached. One widget gives customers fast answers when AI can help, and a real person the moment it cannot. No dead ends. No starting over.

Everything a chatbot and live chat should do

The AI Chatbot

Resolves common questions instantly, 24/7, using answers from your knowledge base.

Included in AI Chatbot & Live Chat

The AI Chatbot — preview

Built on the AllAI Support platform

The same AI and data that power your whole AllAI Support workflow.

Answers From Your Knowledge

Every reply is pulled from your approved content, so answers stay accurate, on-brand, and safe.

Knows When It Is Out of Its Depth

Confidence and sentiment trigger the handoff, so the chatbot does not argue in circles or leave someone stuck.

Agents Get the Whole Story

When the chatbot hands off, the agent sees the full conversation and context. The customer starts where they left off.

How it works

Greet

Meet the customer instantly inside the chat widget.

Understand

Read what they need and pull the right answer from your knowledge base.

Resolve

Handle common questions in chat, without an agent.

Hand Off

The moment a human is needed, pass the conversation to live chat with full context.

Continue

The agent picks up exactly where the chatbot left off.

Why teams choose it

A chatbot customers do not hate, because it resolves and hands off

Instant answers 24/7 without growing the team

No dead ends, because a real person is one message away

Agents get the full conversation, so customers do not repeat themselves

Every answer stays on-brand and comes from your real knowledge

One widget can go live on your site in days

Works with your stack

ZZendesk

IIntercom

SSalesforce

SSlack

GGmail

SShopify

Chatbot & live chat FAQs

Does It Hand Off to a Human Cleanly?

Yes. When a human is needed, it passes the customer to live chat with the full conversation and context attached. Nobody has to start over.

Is This Just Another Annoying Chatbot?

No. That is the point. It resolves the question instead of looping, and the moment it cannot help, it gets a person. It is built to do the opposite of what people hate about chatbots.

What Happens When the Bot Cannot Answer?

It hands the conversation straight to live chat with full context. No "sorry, I did not understand" loop. No dead end.

Can Customers Ask for a Human?

Yes. Anytime. If someone would rather talk to a person, AllAI connects them and carries the conversation over.

How Is It Different From Intercom or Drift?

AllAI resolves from your knowledge base instead of deflecting with canned replies. The AI-to-human handoff is seamless, with one connected system instead of a bot bolted onto a chat tool.