AI Help Desk & Ticketing
Every ticket triaged, drafted, and routed, so your queue stays short and SLAs stay green.
An AI help desk reads every incoming ticket, sorts and prioritizes it, drafts the reply from your knowledge base, and resolves the routine ones or routes the rest to the right agent. Your queue stays short, your SLAs stay green, and your team works the tickets that actually need a person.
What is AI Help Desk & Ticketing?
A help desk lives and dies by the queue. AllAI keeps that queue short. Every ticket that comes in, from a customer or from your own team, is read, sorted, and prioritized automatically. A reply is drafted from your knowledge base, routine tickets are resolved without an agent, and the rest are routed to the right person with the full context. Your agents stop triaging and copy-pasting. SLAs stop slipping. The backlog stops growing. It works for customer support, internal IT, and employee help desks alike.
Everything a help desk should do
Auto-Triage
Every ticket is read, categorized, prioritized, and routed automatically.
Built on the AllAI Support platform
The same AI and data that power your whole AllAI Support workflow.
Resolves the Routine
Common tickets are closed end to end from your knowledge base, without needing an agent.
Drafts the Rest
Every ticket that needs a human comes with a drafted reply and full context.
Routes It Right
AllAI reads each ticket and sends it to the right team or person, with priority and SLA already set.
How it works
Capture
Every ticket is pulled in from any channel, including customer support and internal team requests.
Triage
Tickets are read, categorized, prioritized, and assigned automatically.
Draft
A reply is written from your knowledge base and prepared for review.
Resolve or Route
Routine tickets are closed automatically. The rest are sent to the right agent with context.
Close and Track
Tickets are resolved with a full trail, while SLAs are tracked so nothing slips.
Why teams choose it
Works with your stack
Help desk FAQs
Can It Handle Our SLAs?
Yes. It prioritizes tickets, tracks SLA timers, and escalates before anything breaches, so deadlines do not slip through the cracks.
Can We Use It for Internal IT or Employee Support?
Yes. It works for internal help desks fielding staff tickets, IT issues, HR requests, and employee support questions, as well as customer support tickets.
Does It Just Deflect, or Actually Resolve?
It resolves routine tickets end to end from your knowledge base. For tickets that need a person, it drafts the reply and routes the issue to the right agent with context.
How Is It Different From Zendesk AI or Freshdesk?
AllAI triages, drafts, resolves, and routes as one AI layer over your queue. It can support both customer and internal help desks instead of acting like a narrow add-on to one help desk tool.
See AI Help Desk & Ticketing in action
More AllAI Support solutions
Ready to keep the queue short and SLAs green?
Book a demo and watch AllAI triage and draft against your real tickets.