AI chatbot software answers customer questions on a website in real time. AllAI Support responds from your approved knowledge base, resolves routine questions in the conversation, and hands the conversation to an agent with the full history when confidence is low or human judgment is needed.
What is AI Chatbot Software?
Most businesses have deployed a chatbot at some point, and most customers have learned to look for the button that skips it.
The pattern is familiar: the bot offers a menu, fails to understand the actual question, and eventually produces a link to an article or form.
The difference here is what the assistant is built to do.
It answers from knowledge your team has approved, so responses stay aligned with the information you want customers to receive. Routine questions can be resolved directly in the conversation rather than redirected to another page.
And when a person is needed, the handoff carries the conversation history so the customer does not have to start over with an agent.
The measure that matters is not simply how many conversations the chatbot handles.
It is how many end with the customer getting what they came for.
Everything chat should do
Grounded answers
Responses draw from your approved knowledge base rather than unrestricted generation.
Built on the AllAI Support platform
The same AI and data that power your whole AllAI Support workflow.
Instant Resolution
Answers and closes routine tickets across chat and email without an agent.
Agent Assist
Drafts replies and surfaces context so agents can close complex cases quickly.
Knowledge Grounding
Every reply is grounded in your approved content and traceable to its source.
How it works
Greet
The customer is met on your website at any hour.
Understand
The request is interpreted in context rather than matched only to a menu.
Resolve
Routine questions are answered using approved knowledge.
Assess
Confidence and other configured escalation signals are checked.
Hand off
Complex or sensitive conversations are passed to an agent with the relevant history.
Why teams choose AI Chatbot Software
Works with your stack
AI Chatbot Software FAQs
How is this different from a standard chatbot?
A standard chatbot often focuses on menus, links, and deflection. AllAI Support is positioned around resolving the question from approved knowledge and escalating deliberately when the conversation needs a person.
Where do the answers come from?
Your approved knowledge base and other approved support content. This gives your team control over the information the assistant uses for customer-facing responses.
What happens when it cannot answer?
The conversation can be handed to an agent with the relevant history attached, so the customer does not have to repeat the issue.
Can we control when it escalates?
The product uses configured confidence and escalation signals to determine when a conversation should move to a person.
Does it work outside opening hours?
Yes. The assistant is designed to handle routine questions outside normal office hours where enabled.
Can it hand off to phone?
AllAI Voice can handle calls, so a customer can continue through phone where the supported workflow is configured.
Is customer data secure?
Customer information is handled within the platform's documented security controls, including encryption and workspace-level scoping where applicable.
See AI Chatbot Software in action
Chatbot & live chat resources & playbooks
Explore Chatbot & live chat
See it answer your actual questions
Bring the questions your customers ask most and see how many can close in the conversation.